Contact us
Our customer support teams are here to help from 8am-8pm Monday to Saturday and 10am to 4pm on Sunday.
Our customer support teams are unable to check stock availability. The easiest way to ensure stock is available for you to collect is to place an order via our free Click + Collect service.
For general enquiries please refer to our frequently asked questions. You can also click on the help icon on the bottom right of the screen to interact with our automated frequently asked questions.
If you don’t require an immediate response please email us using our Contact Form our customer service teams aim to respond within 48 hours.
Home Delivery
If you’d like to place a new order, or need to speak to us urgently about an existing order or delivery please call us on 0333 014 3357 – we’re unable to make any changes to an order or cancel a delivery that is due within the next 24hrs. If your delivery isn't within the next 24 hours and you don't need an urgent response, please email us using our Contact Form.
If your call relates to a delivery that is being made from one of our stores the fastest way to get an update or make changes to your order is to contact the store directly – you can find our store contact numbers here.
We take customer service very seriously, if you’re not happy for any reason with a product or the service you’ve received from us we’d really like the opportunity to help put things right. You can either call us on 0333 014 3098 or if you don’t need an urgent response please email us using our Contact Form.
Why is inclusivity important to B&Q?
We’re a home improvement retailer, the biggest in the UK and one of the most recognisable brands in the country.
People trust us to help make their homes, and their lives, better.
To continue to earn that trust, we must stand up for what is right. We do not tolerate racism, sexism, homophobia, transphobia, ableism, religious intolerance, or any form of discrimination, whether it comes from a colleague, a customer, a supplier or a third-party seller.
Many groups face discrimination in the world today. We will do everything in our power to ensure they do not experience it at B&Q.
This is what B&Q stands for.
We are not expecting everyone to share our beliefs, but we do expect people to act accordingly when dealing with us.
It is vitally important that everyone feels welcome at B&Q, regardless of their background, beliefs or how they identify.