Introducing our verified sellers
Welcome to B&Q marketplace. We offer a range of verified sellers to bring you more choice when shopping online. Think beyond just paint and nails - we’ve got everything from cosy dog beds to festival-ready tents. Thanks to our sellers, you’ve now got access to thousands of online exclusive products for your home, garden, and beyond. Not sure what to expect when buying from a verified seller? Not to worry. Find out everything you need to know right here.
Why shop with B&Q Marketplace?
Shopping via our B&Q marketplace means that you’ll have access to thousands of products for your home, garden, and beyond.
Shopping via our B&Q marketplace means that you’ll have access to thousands of products for your home, garden, and beyond.
How do we verify our sellers?
We're committed to giving you a great shopping experience. That's why we carefully choose every seller on our marketplace. We conduct background checks, to ensure excellent customer service, including smooth deliveries and returns. All sellers agree to our terms and conditions, and we double-check that they are able to consistently meet your expectations.
But that's not all! Even after a verified seller is onboarded, we regularly check their performance through customer reviews, order cancellations, and delivery times. So, you can shop in confidence.
FAQs
Looking for some more information? Have a read through our frequently asked questions to find the answer.
Once you have placed an order with a verified seller, you can contact them by clicking the 'Contact Seller' button in the My Orders section of My Account, or you can click on the ‘Contact seller’ button in your order confirmation email.
Upon clicking the link, communication with the verified seller will be started - where you can outline your query. Upon every response from the seller, you will receive an email notification in your email inbox.
Please do not attempt to (or agree to) take the communication with the verified seller outside of this channel - we monitor the communication to ensure the fastest and best possible resolution for you.
If you need to contact us about a product safety issue relating to a product ‘sold and shipped’ by one of our Verified Sellers on diy.com please call us on 0333 014 3098. You are also able to contact the verified seller by clicking the ‘Contact Seller’ button in the My Orders section of My Account, or you can click on the ‘Contact seller’ button in your order confirmation email.
Typically the seller will respond within a few hours of the query. However, they can take up to 48 hours to respond. Upon a response from a seller, you will receive an email notification in your email inbox.
Order amendments are not possible after an order has been placed. If you would like to add an item to your order, you can order the additional item separately.
Please check our returns and refunds page for any questions related to Returns items for items sold by both B&Q and verified sellers.
Please note, gift cards can’t be used as payment for products sold and shipped by verified sellers on diy.com. (i.e. flagged as ‘Sold and shipped by [seller name]’).
Delivery for items sold by verified sellers (flagged as 'Sold and shipped by verified sellers') will be fully scheduled and arranged by the verified seller post an order being placed and accepted on the website. Only one delivery option will be available for items sold by verified sellers, and delivery lead times for each product will be shown in checkout and on your order confirmation.
Can’t find the answer you’re looking for? Read all of our Verified Seller FAQs.
Some of our verified sellers
We offer a range of verified sellers, big and small, including Living and Home, Home Treats, and Furniture Box.
Hear what our customers have to say
"Fantastic bit of kit. I am so happy with it. Fast delivery and great service." - Diana28
Product: Hillington My First Ride On Kids Toy Car With Musical Steering Wheel
"Love this product, great service and quick delivery service" - Marvelous Marv
Product: Costway Wall-Mounted Coat Rack Shelf Wooden Hook Rack
"The service from ordering to delivery was very good! When arrived was packaged very well! This chair is very comfy & I got lots of compliments." - Shazler
Product: Mcc Direct Single Dining Chair Designer Chairs Wooden
"Fantastic bit of kit. I am so happy with it. Fast delivery and great service." - Diana28
Product: Hillington My First Ride On Kids Toy Car With Musical Steering Wheel
"Love this product, great service and quick delivery service" - Marvelous Marv
Product: Costway Wall-Mounted Coat Rack Shelf Wooden Hook Rack
"The service from ordering to delivery was very good! When arrived was packaged very well! This chair is very comfy & I got lots of compliments." - Shazler
Product: Mcc Direct Single Dining Chair Designer Chairs Wooden
Hear from one of our sellers
“Selling with the B&Q Marketplace provides an opportunity to reach a new and large home audience! In 2023 we expanded our garden furniture collection to offer more styles and colours and we found B&Q to be one of our strongest marketplace channels for outdoor sales. It’s given us a lot of confidence this year to expand our garden collection even further and continue to grow this area of our business.”
- Monty George, Co-Founder at Furniture Box
Find out more about...
*Please note that we are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements, or are not suitable to return due to health or hygiene reasons, if the product packaging has been opened after delivery or collection. Products which are liable to deteriorate or expire rapidly, including perishable products such as plants or turf, will not be exchanged or refunded unless they are faulty or incorrectly delivered. Your consumer rights are not affected.